Privacy Policy

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services

This Terms of Service Agreement (the “Agreement”) is an agreement between you (the “User”) and FLUENLY. ("Fluenly", "we", or "us"). We provide Users with access to certain services all of them related to the learning and teaching foreign languages. These Terms and Conditions lay out the conditions for your usage of our service.


We've tried really hard to keep this Agreement as readable and straightforward as possible. If you have suggestions that can help us improve it or any questions about this Agreement, please email us and let us know. This Agreement explains our obligations to you, and your obligations to us. By using the Site in any way you are agreeing to comply with these terms, and any other legal notices or conditions or guidelines posted on the Site including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you don’t accept these Terms and Conditions in their entirety, please refrain from using our Service. Additional terms may apply to some elements of our Services, which we would disclose as appropriate and required

By agreeing to these Terms and conditions, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Users may be asked to provide certain personal information when they sign up for our Services including name and email. The personal information collected from users during the registration process (or at any other time) is used primarily to provide a customized experience as you use our Services. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

Additionally, you will have the option to register by linking certain social media services (like, for example, Facebook), in which case we will access, obtain and, in some cases, store certain information on your behalf so that you can use our Services. In the event that you link your Account to said social media services, you will explicitly be giving us, the authorisation to access, obtain and, in some cases, store said information.


Fluenly is the first face-to-face global community for language learners that enables learners of foreign languages to get in contact with other students, languages schools, teachers and native speakers.

Once registered with our Service, users will receive more information about the process to follow whether on our Website.
The Service could occasionally change and/or we could (temporarily or permanently) cease to provide the Service (or some part or parts of it), possibly without prior notice.

We can, at our discretion, reject to provide our Services to any given person as well as to modify our eligibility criteria at any given time and without prior notice.


We reserve the right to modify this Terms and Conditions policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to offer services to you.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


All material and services available on the Site, and all material and services provided by or through Fluenly: software, all informational text, layout, photographs, audio, video, design, documents, images, are owned by us and are protected by copyright, trademark, trade secret and other intellectual property laws.

All Fluenly trademarks and logos, slogans and taglines are the property of Fluenly. Except as otherwise specifically provided herein, nothing should be construed as granting any license or right to use any trademarks, service marks, logos, slogans or taglines displayed on Fluenly without our express written permission, or the express written permission of such third-party that may own the trademark, service mark, logo, slogan or tagline.


Any use of the Materials for any purpose other than as specifically permitted herein or without our prior consent or the prior written consent of our partners, as applicable, is expressly prohibited. We reserve all rights not expressly granted in this Agreement.


You are legally responsible for all information, data, text, photographs, video, messages or other materials uploaded, posted or stored in connection with your use of the Services (“Content”). You are responsible for any Content that may be lost or unrecoverable through your use of the Services. You are encouraged to archive your Content regularly and frequently.


Some of our Services may require you to give us access to or require you to provide login information and password information for accounts or services you may have with third party providers. When you provide this information to us or give us access to these third party accounts you agree that you have read all contracts and written agreements governing such access, login information and passwords and that you have all the necessary contractual and legal rights to give us such access, login information and passwords.


Some of our Services may offer you the opportunity to sell or purchase services through our site. When an user purchases services, payments will be processed through our third party payment service provider. These payment services are governed solely by the third party provider’s terms of service and privacy policy. We are not responsible for the actions of these third party service providers.

We are not liable and will not be held accountable for any errors related to our payment provider. By choosing to use our Paid Groups/Services, you accept to pay us, via our Payment PROVIDER, the amount applicable for usage of said Paid Groups/Services and you authorize us to charge the amount to your selected payment method. In conjunction, you agree to pay us for said Services. The terms of your payment will be linked to the payment method you choose and could be determined by agreements that you may have with your banking entity, card issuer or other provider.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The prices of our services are subject to change without notice.


You can check the prices of our services on the web address
The payment of any services offered by Fluenly shall be made in advance by credit card or debit card. The transaction will be carried out using a secure payment gateway. We are not liable for the success or failure of the transactions. Any queries about the payment status, claims, incorrect and/or additional charges and fraudulent use of personal data should be addressed to the third-party.

The payment can also be made using the PayPal payment platform. Any claim, payment status request, additional charges and responsibility for the success or failure of the transaction should be addressed to the aforementioned entity.


Fluenly is the first face-to-face global community for language learners. Fluenly sessions are 1 hour long, conducted by a native teacher and a maximum of 5 students per group. Attending to the meetings will entitle you a free drink -soda, beer, wine or coffee - subject to availability of the venue.

Attending conversation sessions is guaranteed provided that the minimum number of students has been reached and the payment has been properly carried out by the user. Fluenly reserves the right to cancel the session if the minimum number of students has not been reached certain number of hours before the beginning of the class.
Fluenly is not liable for the good use and attendance of the course by the user.

We reserve the right to refuse any service contract made with us. We may, at our discretion, limit or cancel the number of classes purchased per person. These restrictions may include orders placed by the same user account, the same credit card, and/or orders involving the same billing and/or shipping address.

In the case we make a change or cancel an order, we will try to notify you via email and/or using the phone number you provided when the order was placed. We reserve the right to limit or prohibit orders that, in our view, are suspected of being placed by any party unconnected with the company.


Fluency’s service fees include (as applicable) current indirect taxes and VAT unless otherwise stated. Fluenly reserves the right to change the prices at any time according to its trade policy


The user can cancel his attendance to the Fluenly session 48 hours prior the date and time set for the session. If the cancellation occurs 48 hours before the celebration, the user is entitled to assist to another Fluenly session for free without right to refund.

Fluenly reserves the right to cancel any session announced on the web. Session cancellation policy will entitle the user to attend another session for free without right of refund of the amount paid for the session cancellated.
We reserve the right to refuse service to anyone for any reason at any time.


Fluenly may undertake promotions and special offers using discount codes. Promotional codes are only valid for a single session.Fluenly reserves the right to reject any code that has not been issued by the company itself. The offers may not be combined with other Fluenly promotions


If, at any point, you wish to delete your Account, you will be able to do so directly from your private dashboard. . Nonetheless, given the public nature of the Service, any public activity existing on your profile (reviews, comments and feedback) will remain stored on our servers and will still be accessible and viewable publicly.


You agree to indemnify, defend and hold harmless Fluenly and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


The use that you make of our Website and our Services is at your own risk. Neither us, nor any of our teachers, associates, partners, venues or any other party involved in the creation, production or distribution of the Website or our Services will be held liable for any direct or indirect harm.


Our Service may contain links to third-party web sites or services that are not owned or controlled by Fluenly.
Fluenly has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
Complaints, claims, concerns, or questions regarding third-party services should be directed to the third-party.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service and Terms and Conditions


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Fluenly reserves the right to cancel any user account that shows improper or fraudulent use of the course, its content or services.


If you send certain specific submissions you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to services descriptions, places available, pricing, promotions, offers, times…
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We are not liable to update, amend or clarify the information in the service or any related website, including, but not limited to, pricing information, except when is required by law.


In addition to other prohibitions, the use of this site or its content is prohibited: (a) for any unlawful purpose; (B) to ask others to perform or participate in illegal acts; (C) to violate any regulation, (d) to transgress or violate our intellectual property rights or third parties rights; (E) to harass, abuse, insult or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (F) to submit false or misleading information; (G) to upload or transmit viruses or any other malicious codes (h) to collect or track personal information of others; (I) to generate spam, (j) for any obscene or immoral purpose; or (k) to interfere or evade the security features of the Service or any related website


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the service is at your sole risk.

You are fully responsible for the information you post, send by email or share in our social networks. We neither verify the accuracy of this information nor accept responsibility for any violation of image rights, copyright or industrial property. We don't necessarily approve the information or comments posted on this site by: students, teachers, hosts, partners, suppliers, agencies or any other visitor or user of the website.

We reserve the right to update, change or replace any section of the Terms and Conditions by posting the updates and/or changes in our website. It is your responsibility to check this page periodically in order to look for changes.